Last Updated: March 14, 2026
SoleSocial, a brand of Nexus Creative Group LLC
At SoleSocial, we strive to provide a premium digital social networking experience. Because our service provides immediate access to exclusive features, private messaging, and community networking, we have established the following policy to ensure clarity and transparency.
Upon successful payment for a Charter Member subscription ($19.95/mo for male members; female Charter Members join FREE for life with no payment), members receive immediate access to SoleSocial's premium features including unlimited messaging, profile visibility controls, and community networking tools.
Consequently, we do not offer refunds once a digital service has been accessed or used. This policy is standard for digital services that provide instant access to content and features, as the value is delivered immediately upon payment confirmation.
Immediate Benefits Include:
You may cancel your subscription at any time. We make cancellation simple and straightforward with no retention practices or complicated procedures.
Cancellations can be managed directly through:
Cancellation is immediate and confirmed via email. No complicated forms or retention calls.
If you cancel your membership, you will continue to have access to your tier benefits until the end of your current paid billing cycle. At the end of that period, your access will be revoked, and you will not be charged again.
Example: If you cancel on January 15th and your billing cycle ends on January 31st, you'll retain full access until January 31st at 11:59 PM.
We do not provide pro-rated refunds for partial months.
For example, if you cancel your membership 10 days into your billing cycle, you will not receive a refund for the remaining 20 days; however, your access remains active until the cycle concludes.
Why this policy? Our digital service provides instant, ongoing value throughout your billing period. Features like messaging, profile visibility, and community access are continuously available, making partial-month refunds impractical for a subscription service.
In the event of a documented technical failure where the service was completely unavailable for a significant period (exceeding 72 consecutive hours), Nexus Creative Group LLC may, at its sole discretion, offer a credit or a partial refund.
Note: Standard maintenance windows, scheduled downtime, or brief service interruptions do not qualify as technical failures under this policy.
By joining SoleSocial, you agree to contact our support team to resolve any billing issues BEFORE initiating a chargeback with your bank or credit card company.
We are committed to transparency and will work with you to resolve any legitimate discrepancies. Most billing issues can be resolved quickly through direct communication:
Before initiating any payment dispute, please contact:
CCBill Payment Processor:
Phone: 1-888-596-9279 (24/7 Support)
Website: support.ccbill.com
For billing descriptor inquiries or transaction questions
Filing a chargeback for a legitimate charge after receiving and using our service constitutes fraud. Such actions may result in:
If you have questions about our refund and cancellation policy, please contact us:
General Support: support@solesocial.app
Billing Questions: billing@solesocial.app
Response time: We aim to respond within 24-48 hours on business days
Nexus Creative Group LLC reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of SoleSocial after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
For more information about your subscription and our policies:
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